Yellowstone / West Gate KOA

When we arrived at our spot, I thought being backed up the the loud highway was going to be a big deal. Looking back, that was the least of our issues. The campground has roughly 600 campsites and cabins, with 2 working bathouses (the third was closed in preparation for winter). The campground was PACKED. The bathrooms were disgusting. Used showers as sparingly as possible. The first time was 2 d... When we arrived at our spot, I thought being backed up the the loud highway was going to be a big deal. Looking back, that was the least of our issues. The campground has roughly 600 campsites and cabins, with 2 working bathouses (the third was closed in preparation for winter). The campground was PACKED. The bathrooms were disgusting. Used showers as sparingly as possible. The first time was 2 days into my stay- filthy. Drain full of hair a sludge. Second time was on our 4th night. There were flies completely invading the bathouse. I'm not talking about a lot of flies- I mean thousands. When I told someone, she said it's because it was 'fly season'. Their only solution was to take the trash out- saying it's because someone threw food in there. Had anyone paid attention to the state of the facilities and cleaned them, it wouldn't be like that, each shower stall had no less than a hundred flies. I got a flyswatter from my van and returned to shower (but strongly considered skipping shower again because of the disgusting state of it). When I got into a stall (it happened to be the same one I used 2 days earlier), the same dropped bar of soap from days earlier was there, along with the same hair and sludge in the drain. Restroom sign says cleaning 'as needed'. Lies. Clogged toilets, no soap at sinks, poop smears on toilets remaining for days. It is obvious that no one cleans the bathrooms. If you're considering booking- don't. If you're already here and you HAVE to shower- don't drop anything you can't live without, don't lean on the walls, don't touch anything, and for the love of God- wear shower shoes.

During our stay at the KOA in West Yellowstone, my son cut the bottom of his foot while swimming in the pool. I immediately alerted the manager, Fred, and another employee named Sam. I asked if they had any basic first aid supplies or something I could use to cover the wound, since I didn’t have my own kit. Fred said he couldn’t give medical advice, which I understood, but then he looked at the cu... During our stay at the KOA in West Yellowstone, my son cut the bottom of his foot while swimming in the pool. I immediately alerted the manager, Fred, and another employee named Sam. I asked if they had any basic first aid supplies or something I could use to cover the wound, since I didn’t have my own kit. Fred said he couldn’t give medical advice, which I understood, but then he looked at the cut and said, “If I were you, I’d take him to a clinic for stitches. Don’t worry, we’ll pay for it — we have insurance, that’s what it’s there for.” He then gave me a small wound dressing to last my son until we arrived at the ER. Fred even comped our cabin that night, which I appreciated at the time. I then drove my son an hour each way to the nearest ER, where he received a mattress stitch. The bill came to about $1,500. Afterward, I tried contacting Fred several times about the insurance coverage he had promised. When I finally got through to his insurance company, Gallagher Bassett, I was told that the KOA only carries liability insurance, not medical coverage — meaning they would only pay if the injury was caused by a faulty condition in the pool. The investigation found “no faulty parts,” so the bill was left on me. I followed up with Fred again to explain the situation and ask if he could help cover the bill, and he stopped responding altogether. I’m very frustrated and disappointed. I understand that accidents happen, but the way this was handled — making assurances of coverage that turned out to be false, and then ignoring my messages — was unprofessional and misleading. Travelers deserve transparency and accountability, especially when it involves a child’s injury.

During our stay at the KOA in West Yellowstone, my son cut the bottom of his foot while swimming in the pool. I immediately alerted the manager, Fred, and another employee named Sam. I asked if they had any basic first aid supplies or something I could use to cover the wound, since I didn’t have my own kit. Fred said he couldn’t give medical advice, which I understood, but then he looked at the cu... During our stay at the KOA in West Yellowstone, my son cut the bottom of his foot while swimming in the pool. I immediately alerted the manager, Fred, and another employee named Sam. I asked if they had any basic first aid supplies or something I could use to cover the wound, since I didn’t have my own kit. Fred said he couldn’t give medical advice, which I understood, but then he looked at the cut and said, “If I were you, I’d take him to a clinic for stitches. Don’t worry, we’ll pay for it — we have insurance, that’s what it’s there for.” He then gave me a small wound dressing to last my son until we arrived at the ER. Fred even comped our cabin that night, which I appreciated at the time. I then drove my son an hour each way to the nearest ER, where he received a mattress stitch. The bill came to about $1,500. Afterward, I tried contacting Fred several times about the insurance coverage he had promised. When I finally got through to his insurance company, Gallagher Bassett, I was told that the KOA only carries liability insurance, not medical coverage — meaning they would only pay if the injury was caused by a faulty condition in the pool. The investigation found “no faulty parts,” so the bill was left on me. I followed up with Fred again to explain the situation and ask if he could help cover the bill, and he stopped responding altogether. I’m very frustrated and disappointed. I understand that accidents happen, but the way this was handled — making assurances of coverage that turned out to be false, and then ignoring my messages — was unprofessional and misleading. Travelers deserve transparency and accountability, especially when it involves a child’s injury.

Our family would rate this facility 3.5 - 4 stars. We had an opportunity to stay here right at the end of the season . So part of our stay was absolute chaos at the peak of the season and the last part of our stay was quiet , simple and lovely . The location is great but because of the proximity and amenities it caters to all walks of life . Infant to elderly it houses it all . For what is expecte... Our family would rate this facility 3.5 - 4 stars. We had an opportunity to stay here right at the end of the season . So part of our stay was absolute chaos at the peak of the season and the last part of our stay was quiet , simple and lovely . The location is great but because of the proximity and amenities it caters to all walks of life . Infant to elderly it houses it all . For what is expected of this park it isn’t a bad place to stay! It has the kid must haves . A GREAT playground , families stay and every kid wanted to play together tag and hide and seek . It is great to see so many children play together effortlessly. It has a seasonal indoor pool. That is odd , I haven’t really seen an indoor pool close for a season and so early into September . But it is a great pool . The spots are large , clean -ish . Again this park is the stop for the largest , most visited national park in the US. They are constantly battling the weird, disgusting things a large amount of humans do . I watched someone in one camp site , walk to another camp site and throw trash in it, probably because they didn’t want to walk to the several dumpsters. Try staying on top of that every single minute of every single day . They do a decent job of it . The staff is nice , my son was rambunctious when we checked in from sitting in a car seat for hours and the gentleman behind the counter walked him around the store while I focused on checking in. It was a small gesture but it was a lot in a long day . The store was well stocked and had cute items . Overall for the things this park is put through , it is a nice lovely place . Try and avoid the peak season if you can . Weird facts you might need Washer is $3.00 Dryer is $1.00 Park bikes , single rider $10.00 for one rider bike , $15.00 for a 4 rider You will wait for a bathroom and shower in the peak season . There will be a large amount of toilets that get plugged from people. Probably not enough bathrooms for the peak season .

Our family would rate this facility 3.5 - 4 stars. We had an opportunity to stay here right at the end of the season . So part of our stay was absolute chaos at the peak of the season and the last part of our stay was quiet , simple and lovely . The location is great but because of the proximity and amenities it caters to all walks of life . Infant to elderly it houses it all . For what is expecte... Our family would rate this facility 3.5 - 4 stars. We had an opportunity to stay here right at the end of the season . So part of our stay was absolute chaos at the peak of the season and the last part of our stay was quiet , simple and lovely . The location is great but because of the proximity and amenities it caters to all walks of life . Infant to elderly it houses it all . For what is expected of this park it isn’t a bad place to stay! It has the kid must haves . A GREAT playground , families stay and every kid wanted to play together tag and hide and seek . It is great to see so many children play together effortlessly. It has a seasonal indoor pool. That is odd , I haven’t really seen an indoor pool close for a season and so early into September . But it is a great pool . The spots are large , clean -ish . Again this park is the stop for the largest , most visited national park in the US. They are constantly battling the weird, disgusting things a large amount of humans do . I watched someone in one camp site , walk to another camp site and throw trash in it, probably because they didn’t want to walk to the several dumpsters. Try staying on top of that every single minute of every single day . They do a decent job of it . The staff is nice , my son was rambunctious when we checked in from sitting in a car seat for hours and the gentleman behind the counter walked him around the store while I focused on checking in. It was a small gesture but it was a lot in a long day . The store was well stocked and had cute items . Overall for the things this park is put through , it is a nice lovely place . Try and avoid the peak season if you can . Weird facts you might need Washer is $3.00 Dryer is $1.00 Park bikes , single rider $10.00 for one rider bike , $15.00 for a 4 rider You will wait for a bathroom and shower in the peak season . There will be a large amount of toilets that get plugged from people. Probably not enough bathrooms for the peak season .