Grand Casino Hinckley RV Resort

Stay in site 194 for a week to visit family. A really nice park. The lodge pool was not open. We were told that we could enjoy the pool at the casino. The park is immaculate. The staff is really friendly and professional. We had an incident involving our "neighbors" partying and loud music and cackling until after 3:00 am. Security called, problem solved. 2 restaurants on site. Casino within... Stay in site 194 for a week to visit family. A really nice park. The lodge pool was not open. We were told that we could enjoy the pool at the casino. The park is immaculate. The staff is really friendly and professional. We had an incident involving our "neighbors" partying and loud music and cackling until after 3:00 am. Security called, problem solved. 2 restaurants on site. Casino within walking distance, or they have a shuttle that can take you there.

Room looked nice but when I looked under couch I could not believe the mess that was there, dog bones, food ughh. The service sucked bad. I had to request a barbeque grill 4 times before they finally arrived in all waiting like 2 hours for the grill. The location is decent though. I will not be returning there for vacation. Also the receptionist needs to answer the phone in more of a professional... Room looked nice but when I looked under couch I could not believe the mess that was there, dog bones, food ughh. The service sucked bad. I had to request a barbeque grill 4 times before they finally arrived in all waiting like 2 hours for the grill. The location is decent though. I will not be returning there for vacation. Also the receptionist needs to answer the phone in more of a professional manner. They answer the phone like your bothering them are something are maybe they hate there job. Trailor park trash😀

We arrived at around 11:30am on a Monday, hoping to check in just a little early. The campground was nearly empty — not a soul in sight — so we figured there might be a little flexibility. Instead, we were told no by the front desk, who then called a manager who also said no, citing reasons that honestly didn’t make much sense for an empty property. What really stood out was the tone. No warmth,... We arrived at around 11:30am on a Monday, hoping to check in just a little early. The campground was nearly empty — not a soul in sight — so we figured there might be a little flexibility. Instead, we were told no by the front desk, who then called a manager who also said no, citing reasons that honestly didn’t make much sense for an empty property. What really stood out was the tone. No warmth, no welcome — just cold, robotic policy enforcement. We weren’t trying to get away with anything unreasonable. We just assumed a casino would want guests on-site and spending money for as long as possible. We waited in the parking lot for a full hour to be allowed to check in, and during that time, we watched other people arrive, get turned away, and leave in frustration. It was such an unwelcoming experience that I seriously considered turning around too. It’s a shame, because the grounds seemed nice. But the tone was set before we even pulled in, and that first impression sticks. If this is how the hospitality side of the casino is run, I’d be thinking twice before spending money at the rest of the property.