Firefly Glow

Went to this resort to celebrate our 33rd wedding anniversary for 3 days. We had high hopes but were quickly disappointed. Access to the tiny house wasn’t granted until far past 4p even when we asked for early access around 3:30. When we got access the A/C did not work, got moved to another house- A/C out here too! Got settled in and got a call that this house wasn’t pet friendly- move back to t... Went to this resort to celebrate our 33rd wedding anniversary for 3 days. We had high hopes but were quickly disappointed. Access to the tiny house wasn’t granted until far past 4p even when we asked for early access around 3:30. When we got access the A/C did not work, got moved to another house- A/C out here too! Got settled in and got a call that this house wasn’t pet friendly- move back to the original tiny house, since no others were available. Find out there is minimal water pressure. Not able to have our anniversary dinner……Hours later maintenance shows up to repair and makes a parts run but never returns- part is not available, so -at the house with no water….. moved again- 3x in 2 days. Unacceptable- don’t stay here! Maintenance is not performed in any of these tiny homes. I have called multiple times to have a supervisor call me, they set up times but no one ever calls . Extremely unprofessional. We deserve a full refund but unfortunately Firefly seems to think that 140.00 credit is all we deserve. We should have known when we didn’t get the code to the house until after checkin time.

We were two very tired travelers (and a dog and cat) from the Pacific Northwest passing through for just one night, and Firefly Resort absolutely blew us away. From the reservation line to Tracy at the front desk—and the gentleman who escorted us to what might be the most beautiful site in the entire park—every person we interacted with was warm, friendly, and incredibly accommodating. The ground... We were two very tired travelers (and a dog and cat) from the Pacific Northwest passing through for just one night, and Firefly Resort absolutely blew us away. From the reservation line to Tracy at the front desk—and the gentleman who escorted us to what might be the most beautiful site in the entire park—every person we interacted with was warm, friendly, and incredibly accommodating. The grounds are stunning, the amenities are plentiful, and the overall atmosphere felt like a relief after a long travel day. We only wish Firefly had locations in every state we’re visiting! Highly recommend.