Atria Hotel and RV McGregor

-Requested upstairs room when I made the reservation and was told it was available. it was not available when we arrived. -one staff member was reluctant to give us extra towels for the pool, said they are not suppose to give extras, can only swap out used towels. -carpet in the halls and rooms were heavily stained -the lobby doors were unlocked when we came in at 10:30 PM, no staff at the desk a... -Requested upstairs room when I made the reservation and was told it was available. it was not available when we arrived. -one staff member was reluctant to give us extra towels for the pool, said they are not suppose to give extras, can only swap out used towels. -carpet in the halls and rooms were heavily stained -the lobby doors were unlocked when we came in at 10:30 PM, no staff at the desk and there was a homeless man was sleeping at one of the lobby tables. Didn’t feel safe after that, luckily it was our last night. -the pool was clean -the in-room coffee was good

Checked in for 2 days sept 19 & 20 with 4 small emotional support dogs as soon as I opened the door to my room a foul musty odor hit me i sprayed some air freshener and the smell went away the next morning I raised the blinds and was shocked by what I saw ,MOLD!!! On the legs of the TV stand ,table ,nightstand by the bed mold on the floor in front of the air conditioner dirty microwave problems wi... Checked in for 2 days sept 19 & 20 with 4 small emotional support dogs as soon as I opened the door to my room a foul musty odor hit me i sprayed some air freshener and the smell went away the next morning I raised the blinds and was shocked by what I saw ,MOLD!!! On the legs of the TV stand ,table ,nightstand by the bed mold on the floor in front of the air conditioner dirty microwave problems with my card key I had to put a towel around from handle on front to handle on back of door so i could get back in when i took my dogs out I informed the girl at the desk she came took pictures I told her I wanted most of my money back I paid $200 and only got $26 bucks back refund ,DO NOT STAY HERE unless you have no choice nice place but needs better maintenance and management

Absolutely love this place and the people! We stay here anytime we are in the area. The rooms have always been clean and in working order. If ever something was not right, or I had ANY issues they have ALWAYS been addressed ASAP all we had to do was ask. The manager and all staff are so helpful and friendly. They do their best to make sure everyone feels welcomed. I will say, this is a small hotel... Absolutely love this place and the people! We stay here anytime we are in the area. The rooms have always been clean and in working order. If ever something was not right, or I had ANY issues they have ALWAYS been addressed ASAP all we had to do was ask. The manager and all staff are so helpful and friendly. They do their best to make sure everyone feels welcomed. I will say, this is a small hotel in a small town, so if you are expecting a 5 star room, you may want to look at the more expensive hotels in Waco. If you are looking for a decent, reasonably priced room with friendly staff, this is a great place to stay!

First thing we found a dirty pillow it look like urine stains on it, the couch bed in the second room was collapsing you could feel the wires through the mattress we had to stack two comforters on it just to be able to sleep on it. You could not put the air conditioner on a low temperature to cool off the room because it would start blowing hot air also the fan in the wall to get air into the seco... First thing we found a dirty pillow it look like urine stains on it, the couch bed in the second room was collapsing you could feel the wires through the mattress we had to stack two comforters on it just to be able to sleep on it. You could not put the air conditioner on a low temperature to cool off the room because it would start blowing hot air also the fan in the wall to get air into the second room was not working so we had to go buy our own fan the clock radio in the room kept making static noises so we had to unplug it. the sink stopper was broken The shower handles We're dirty, there were stains on the outer cover of the bedspread there was a slit in the bottom of our ice bucket the pool had dead crickets and they never were cleaned out the whole time we were there, the tables outside of the pool area we're dirty I asked the receptionist for a rag to clean them off and she laughed at me like it wasn't a big deal so I got wet paper towels and clean them myself. if I could show you pictures I would because I did take pictures but it's not letting me post them.