Carnifex Ferry Cabins

NOT TO BE TRUSTED!!! Took my deposit and when I found out that the cabin wasnt fit to be rented, they refused to give back my deposit. No furniture in the unit, no water in the hot tub and the grounds looked like it hadnt been landscaped all year! No contact from the owner despite many, many messages being left for Garrett. They are taking deposits on cabins that are not ready to be rented!!! The... NOT TO BE TRUSTED!!! Took my deposit and when I found out that the cabin wasnt fit to be rented, they refused to give back my deposit. No furniture in the unit, no water in the hot tub and the grounds looked like it hadnt been landscaped all year! No contact from the owner despite many, many messages being left for Garrett. They are taking deposits on cabins that are not ready to be rented!!! The BBB will be contacted next!

NOT TO BE TRUSTED!!! Took my deposit and when I found out that the cabin wasnt fit to be rented, they refused to give back my deposit. No furniture in the unit, no water in the hot tub and the grounds looked like it hadnt been landscaped all year! No contact from the owner despite many, many messages being left for Garrett. They are taking deposits on cabins that are not ready to be rented!!! The... NOT TO BE TRUSTED!!! Took my deposit and when I found out that the cabin wasnt fit to be rented, they refused to give back my deposit. No furniture in the unit, no water in the hot tub and the grounds looked like it hadnt been landscaped all year! No contact from the owner despite many, many messages being left for Garrett. They are taking deposits on cabins that are not ready to be rented!!! The BBB will be contacted next!

Our reservation for Oct 11 was cancelled by email at 8:26 pm on Oct 9. We didn't see the email. When we arrived after a 2 hour drive, the cabin has not been cleaned and the cleaning person said the cabin was shut down for bed bugs. A search for the email found we had been refunded our money. A phone call to ensure we knew our reservation has been cancelled would have been nice. The cabins did not... Our reservation for Oct 11 was cancelled by email at 8:26 pm on Oct 9. We didn't see the email. When we arrived after a 2 hour drive, the cabin has not been cleaned and the cleaning person said the cabin was shut down for bed bugs. A search for the email found we had been refunded our money. A phone call to ensure we knew our reservation has been cancelled would have been nice. The cabins did not look well maintained. They are nicely nestled in the woods. Great location. I don't think we will trust them again.

Our reservation for Oct 11 was cancelled by email at 8:26 pm on Oct 9. We didn't see the email. When we arrived after a 2 hour drive, the cabin has not been cleaned and the cleaning person said the cabin was shut down for bed bugs. A search for the email found we had been refunded our money. A phone call to ensure we knew our reservation has been cancelled would have been nice. The cabins did not... Our reservation for Oct 11 was cancelled by email at 8:26 pm on Oct 9. We didn't see the email. When we arrived after a 2 hour drive, the cabin has not been cleaned and the cleaning person said the cabin was shut down for bed bugs. A search for the email found we had been refunded our money. A phone call to ensure we knew our reservation has been cancelled would have been nice. The cabins did not look well maintained. They are nicely nestled in the woods. Great location. I don't think we will trust them again.

VERY DISAPPOINTED!! We have been staying at Carnifex Ferry Cabins for over 20 years, the last time being 2 years ago. With that said, we were fully aware that these were not luxury cabins, simple but always clean and accommodating. Our last visit we noticed the cabins were in need of a little upkeep but still were clean and comfortable. When we arrived at cabin #6 around 4:25, housekeeping was sti... VERY DISAPPOINTED!! We have been staying at Carnifex Ferry Cabins for over 20 years, the last time being 2 years ago. With that said, we were fully aware that these were not luxury cabins, simple but always clean and accommodating. Our last visit we noticed the cabins were in need of a little upkeep but still were clean and comfortable. When we arrived at cabin #6 around 4:25, housekeeping was still there and we were told they were running behind. We were understanding and fortunately only had to wait 15 minutes to enter. Upon entering, we realized the sheets that were just placed on the beds were still wet. I had to remove them to dry them myself (once the towels that were still in the dryer were finally dry). Some of the pillowcases also had a weird blue stain on them. I started looking around and found mouse droppings around the fridge and on top of the baseboard heaters (which most of them had the knobs broken off so you couldn’t tell how to work them). I opened the oven to find it disgusting with old food in it…obviously not cleaned at all. I had taken a sheet and placed it on the couch and when we woke up the first morning, it also had mouse droppings all over it. As I was cleaning that I turned to find a literal mouse just hanging out on the rug in the living room that I managed to remove. It was definitely not the only one, the next night we could hear things moving around and woke to find pieces of the bottom of the box spring pulled out into the floor in the room we weren’t staying in. The bed in that room was literally being held up by a piece of firewood! The tv didn’t work for the entirety of our stay. Although they state “a generous supply of firewood” would be available, there was none. We had to go out and purchase firewood. Also the screen on the fireplace was badly broken and could not be closed…fire hazard!!! The hot tub is fairly new but it is on a deck that is leaning horribly where it sits…seemed unsafe. It also had a fair amount of sand or dirt in it. We booked this cabin for our anniversary to just stay in and relax, instead we found ourselves wanting to do anything BUT stay in the cabin. I left a note for the cleaning staff hoping they would at least clean the oven for the next guests. I also reached out to talk to someone about these issues and was promised a call back…3 days later and I have not received a call back or even an email. It is extremely disappointing that repeat guests, such as ourselves, will no longer be visiting due to housekeeping and maintenance neglect.

VERY DISAPPOINTED!! We have been staying at Carnifex Ferry Cabins for over 20 years, the last time being 2 years ago. With that said, we were fully aware that these were not luxury cabins, simple but always clean and accommodating. Our last visit we noticed the cabins were in need of a little upkeep but still were clean and comfortable. When we arrived at cabin #6 around 4:25, housekeeping was sti... VERY DISAPPOINTED!! We have been staying at Carnifex Ferry Cabins for over 20 years, the last time being 2 years ago. With that said, we were fully aware that these were not luxury cabins, simple but always clean and accommodating. Our last visit we noticed the cabins were in need of a little upkeep but still were clean and comfortable. When we arrived at cabin #6 around 4:25, housekeeping was still there and we were told they were running behind. We were understanding and fortunately only had to wait 15 minutes to enter. Upon entering, we realized the sheets that were just placed on the beds were still wet. I had to remove them to dry them myself (once the towels that were still in the dryer were finally dry). Some of the pillowcases also had a weird blue stain on them. I started looking around and found mouse droppings around the fridge and on top of the baseboard heaters (which most of them had the knobs broken off so you couldn’t tell how to work them). I opened the oven to find it disgusting with old food in it…obviously not cleaned at all. I had taken a sheet and placed it on the couch and when we woke up the first morning, it also had mouse droppings all over it. As I was cleaning that I turned to find a literal mouse just hanging out on the rug in the living room that I managed to remove. It was definitely not the only one, the next night we could hear things moving around and woke to find pieces of the bottom of the box spring pulled out into the floor in the room we weren’t staying in. The bed in that room was literally being held up by a piece of firewood! The tv didn’t work for the entirety of our stay. Although they state “a generous supply of firewood” would be available, there was none. We had to go out and purchase firewood. Also the screen on the fireplace was badly broken and could not be closed…fire hazard!!! The hot tub is fairly new but it is on a deck that is leaning horribly where it sits…seemed unsafe. It also had a fair amount of sand or dirt in it. We booked this cabin for our anniversary to just stay in and relax, instead we found ourselves wanting to do anything BUT stay in the cabin. I left a note for the cleaning staff hoping they would at least clean the oven for the next guests. I also reached out to talk to someone about these issues and was promised a call back…3 days later and I have not received a call back or even an email. It is extremely disappointing that repeat guests, such as ourselves, will no longer be visiting due to housekeeping and maintenance neglect.